Refund Policy
At QuickConnect, we strive to provide the best service possible. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be granted in the following cases:
- Service was not delivered due to technical issues on our end.
- Duplicate or accidental payments.
- Cancellation of service before activation, where applicable.
- Other cases as determined by QuickConnect’s customer support team.
2. Non-Refundable Cases
Refunds will not be issued for:
- Services that have been successfully activated and used.
- User errors such as incorrect phone numbers or plan selections.
- Expired or unused data packages beyond the validity period.
- Any issues caused by third-party operators or networks.
3. Refund Request Process
To request a refund, please contact our customer support team within 7 days of the transaction. Provide your transaction details and reason for the refund request. Our team will review and respond within 48 hours.
4. Refund Method
Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our support team via the Support & Help Center.